Delicious food prepared and delivered in Johannesburg and Cape Town

Johannesburg: +27 11 484 4000
orders@openfood.co.za
Cape Town: +27 21 200 0767
cpt@openfood.co.za
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Frequently Asked Questions

What happens if you don’t have stock of the item I want?

All items are subject to availability and may be substituted with a suitable equivalent. We’ll communicate with you prior to doing this.

Do you have Kosher meals?

We offer a limited range of Kosher platters – these can be provided when ordering standard platters – prices will be quoted accordingly. As our Kosher platters are outsourced, orders must be placed a minimum of two working days prior to delivery in order to ensure availability.

Do you just do food catering or other event services as well

Our expertise extends beyond exquisite food. Visit our events page to see our extensive range of event services.

Do your prices include or exclude VAT?

All prices quoted are inclusive of VAT.

Do I get charged extra for deliveries?

Yes, a standard delivery fee of R75.00 will be included with all orders. If your delivery address falls outside our standard delivery areas, there will be an additional fee.

Will my orders arrive hot?

All platters and meals are delivered cold and certain platters require that you heat them for best results. Simply follow the heating instructions provided.

cardinal cheeses - open food platters

Do I have to return the trays and dishes?

No, all items are supplied in disposable containers and food trays. Simply throw them away. No need to do dishes.

Are your deliveries on time, all the time?

Our delivery times are approximate. Some deliveries may arrive earlier than requested depending on our delivery schedules. It’s important to note that you make your orders on time, see below,

  • Catering orders before 10am – 24 hours prior to your delivery time
  • Larger orders should be made before 10am – 48 hours prior to your delivery time
  • Platter orders must be made before 10am – 24 hours prior to your delivery time
  • Kosher platters are outsourced, orders must be placed a minimum of two working days prior to delivery

What are your standard delivery times?

Mondays to Fridays                     8:30am – 4pm

Saturdays                                      8:30am – 12noon

Sundays and public holidays    8:30am – 12noon

When ordering your muffin mix, what are the muffins baked in?

Our Muffin Mixes come with full instructions and we also offer muffin case to bake your muffins in. You have the option of using muffin cases printed with OPEN Food, branding them with your own logo or plain muffin cases.